Privacy Policy (PDPA)

Protocol Club (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) (Act 709).

Who we are
Protocol Club is a brand of Protocol Co. (“Data Controller” for PDPA purposes).

What we collect
We may collect personal data when you interact with our website, forms, email, WhatsApp, social channels, and customer support, including:
- Identity and contact details (e.g., name, email address, phone/WhatsApp number)
- Communications (messages, feedback, questions)
- Technical data (e.g., IP address, device/browser data, analytics events, cookies)

Why we collect it
We use personal data to:
- Provide updates you request (e.g., First Drop links, restock alerts, product updates)
- Respond to enquiries and provide customer support
- Improve our website and content (analytics)
- Maintain security, prevent fraud, and comply with legal obligations
- Send marketing communications only if you opted in (you can opt out anytime)

How we share it
We may share personal data with trusted service providers that help us operate, such as:
- Website and analytics providers (e.g., Shopify, analytics tools)
- Messaging providers (email/WhatsApp tools, if used)
- Customer support tools (if used)

We do not sell your personal data.

Marketplace checkout (Shopee/TikTok Shop)
If you purchase via Shopee or TikTok Shop, those platforms may collect and process your personal data according to their own privacy policies. Our website is an education hub; checkout and fulfilment data may be handled by those platforms.

Data retention
We retain personal data only as long as needed for the purposes above or as required by law.

Your rights
Under the PDPA, you may request access to or correction of your personal data, and withdraw consent for marketing communications.

Security
We take reasonable steps to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Cookies
We may use cookies and similar technologies to improve site experience and measure performance. You can manage cookies through your browser settings.

Contact us
To request access/correction, withdraw consent, or ask questions about this policy, contact:
Email: info@theprotocolco.com
Business: Protocol Co. (Protocol Club)

Last updated: 04.03.2026